Service Alert

In the event of a temporary state government shutdown July 1, many services on the L&I website would remain available to our customers. However, virtually all services involving L&I personnel will not be available. Please view the list of services impacted by a shutdown.

General information

To contact Retro staff, refer to the following:

Who to Contact
If you ... Contact
Need to find out the status of an enrollment decision An enrollment coordinator
Need to find out if a prospective account qualifies for membership into your group/association
Are having trouble accessing your Retro account
Need help determining if Retro is right for you A financial incentive coordinator
Would like to review or schedule a meeting to discuss your re-enrollment options for future participation
Have questions regarding your adjustment results
Would like to have a Retro representative present at an upcoming training Program Administration

Have issues or concerns regarding your experience with Retro

Retro Staff
Enrollment Staff
Crystal Forsberg-Taylor Phone: 360-902-4846
Rachelle Jefferson Phone: 360-902-5967
Debbie Sanders Phone: 360-902-5256
Financial Incentive Coordinators
José Cuellar Phone: 360-902-4843
Diana Finch Phone: 360-902-4844
Alicia Milani Phone: 360-902-5448
Gary Van Cleef (Spokane Regional Office) Phone: 509-324-2582
Program Administration
Tim Smolen, Program Manager Phone: 360-902-4835
Mark M Matthies, Administrative Assistant Phone: 360-902-4838
Ashley Frank, Assistant Program Manager Phone: 360-902-6573
Julie Osterberg, Retro Enrollment Manager Phone: 360-902-5819
Marnee Couthran, Claim Protest & Appeal Manager Phone: 360-902-4690
Ardith Koontz, Claim Review Coordinator Phone: 360-902-4522
Tamar Owsen, Office Assistant Phone: 360-902-4848

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