Online Claim Filing
Streamlining L&I claims
FileFast is a new L&I system allowing workers and medical providers to report worker's compensation claims online at www.FileFast.Lni.wa.gov. Workers can also file by phone at 1-877-561-FILE (3453). Employers statewide can already file online at www.EmployerROA.Lni.wa.gov
How can a claim be filed with L&I?
| Web | Phone | Paper | |
|---|---|---|---|
| Workers |  New |
New |
|
| Health-care providers | New |
|
|
| Employers | |
|
Why is L&I offering the new filing options?
- Web and phone filing are part of L&I's effort to reduce delays in claim management.
- Getting more complete and accurate information up front speeds up claim processing.
- Research shows early claim reporting reduces overall claim costs.
- Customers expect to do business online.
- Considered a best practice in the insurance industry.
Contact us
For questions or to schedule a presentation:
- Email: FileFast@Lni.wa.gov
- Phone: 1-877-561-3453 (toll free) or 360-902-4909
Health-care providers can now file a Report of Accident online
L&I is now offering online filing for accident reports to health-care providers at www.FileFast.Lni.wa.gov. Workers can still complete paper reports in your office, and you can submit them as you do now.
We hope you'll team up with us to help workers
Worker's can file a State Fund accident report online at www.FileFast.Lni.wa.gov or by phone at 1-877-561-FILE (3453) or local number (360) 902-5410. We collect more information than the paper report. By getting complete and accurate information early in the life of a claim, we can speed up decisions and care. Online filing is available 24-hours and our call center is open Monday – Friday, 8 a.m. – 5 p.m.
Benefits for workers
- Easy to file an accident report
- More information asked upfront for less hassle later
- Speeds up claim receipt
- Medical treatment authorized faster
- Pharmacists can fill second prescriptions
- Faster access to the claim at www.ClaimInfo.Lni.wa.gov
Benefits for health-care providers
- Faster than filing on paper
- Online accident report is easy to use
- Immediate confirmation of receipt
- More space to provide medical information
- Faster authorization for treatment and prescription refills
- Increases accuracy (reduces common mistakes)
- Helps meet L&I timelines to ensure top dollar for filing the accident report
- $10 additional reimbursement for online filing (code 1040M)
- The provider is instantly assigned to the claim
- Quick access to the claim at www.ClaimInfo.Lni.wa.gov
Health care providers can use FileFast in several ways
The provider can choose from several options with online filing.
- The worker completes the accident report online or by phone prior to the first visit. The provider completes the medical section of the report online. The provider bills an additional $10 for the 1040M code (accident report completion). We have both the workers and the provider electronic signature so no fax is needed to the department.
- The provider and the worker complete a paper accident report at the first visit. The provider enters the entire accident report (worker and provider sections) online and then faxes the paper copy with the worker’s signature to us. The provider bills an additional $10 for the 1040M code (accident report completion).
- The worker completes the paper accident report at the first visit. The provider enters the entire report (worker and provider sections) online without completing the paper copy of the accident report. The provider write on the paper portion of the accident report “see online” and then faxes the paper copy with the worker’s signature to us. The provider bills an additional $10 for the 1040M code (accident report completion).
- A worker completes the accident report online or by phone prior to the first visit. The provider completes the medical section of the report by pen and submits it by fax. No incentive is paid as the provider didn’t file filing the claim online.
Even if your office isn't ready to file online, educate your L&I workers that they can speed up their claims by filing online before or after their appointment.
Contact us
For questions or to schedule a presentation:
- Email: FileFast@Lni.wa.gov
- Phone: 1-877-561-3453 (toll free) or 360-902-4909
Related materials
Work with L&I to hold down claim costs
- L&I's new system for filing claims online is available to workers employed by State Fund employers. Workers without computer access or who need an interpreter can file by phone instead.
- Health-care providers on State Fund claims can also file online.
- Employers statewide can already file online at www.EmployerROA.Lni.wa.gov
Benefits for employers if their workers file online or by phone
- Faster claims, which can reduce costs.
- More facts collected up front to help determine if the injury is work-related.
- Early access to the claim file to assist with light- or modified-duty return to work.
- Claims that could be the most costly are highlighted so that L&I quickly can offer special services to help with return to work.
How you can promote File Fast with your workers
- Tell your workers about filing online or by phone.
- Display educational materials at job sites and hand out wallet cards reminding workers how to file.
- Offer a computer in the workplace for workers to file online or, if it's not feasible to file at work, encourage workers to file at home.
How injured workers can use FileFast
- Complete the online accident report at www.FileFast.Lni.wa.gov from anywhere with internet access. No internet access or need an interpreter? They can file by phone instead at 1-877-561-FILE (3453).
- Print a copy of the completed report for the health care provider.
- Find out what happens next about their claim and getting back to work.
- Stay connected to the employer, health-care provider, and L&I.
Contact us
For questions or to schedule a presentation:
- Email: FileFast@Lni.wa.gov
- Phone: 1-877-561-3453 (toll free) or 360-902-4909
Related information
Tools to help promote FileFast
FileFast materials tell workers about the benefits of filing their claims online or by phone, and remind them of the importance of staying in contact with their employer and L&I.
Who should use educational materials?
- Health care providers
- State Fund employers
- Industry, trade, or labor associations
What free educational materials are available?
You can order materials from the L&I warehouse, or download and print them yourself.
- FileFast poster
- FileFast postcard handout for workers
- Wallet card for workers. en español
- “FileFast: New Claim-Filing Options Now Available,” a fact sheet available for download only.
Contact us
For questions or to schedule a presentation:
- Email: FileFast@Lni.wa.gov
- Phone: 1-877-561-3453 (toll free) or 360-902-4909
