FileFast Project
Streamlining L&I claims
FileFast is a new L&I system allowing workers and medical providers to report worker's compensation claims online at www.FileFast.Lni.wa.gov. (Workers without computer access can file by phone instead at 1-877-561-FILE (3453).) Employers statewide can already file online at www.EmployerROA.Lni.wa.gov
Gradual rollout for Web and phone filing
- The FileFast system is being marketed gradually across Washington.
How can a claim be filed with L&I?
| Web | Phone | Paper | |
|---|---|---|---|
| Workers |  New |
New |
|
| Health-care providers | New |
|
|
| Employers | |
|
Why is L&I offering the new filing options?
- Web and phone filing are part of L&I's effort to reduce delays in claim management.
- Getting more complete and accurate information up front speeds up claim processing.
- Research shows early claim reporting reduces overall claim costs.
- Customers expect to do business online.
- Considered a best practice in the insurance industry.
Questions?
For more information about the FileFast project statewide, contact:
- Mary Shatto, FileFast unit manager, at Mary.Shatto@Lni.wa.gov or 360-902-4663.
- FileFast Unit at FileFast@Lni.wa.gov, 360-902-4909 or 1-877-561-3453.
Health-care providers can now file Reports of Accident online
L&I is now offering online filing for accident reports to health-care providers. State Fund-insured workers can file online or by phone. Workers can still complete paper reports in your office, and you can submit them as you do now.
We hope you'll team up with us to help workers
Online and phone filing collect more information than the paper report. By getting complete and accurate information early in the life of a claim, we can speed up decisions and care.
L&I is marketing the system gradually across the state. Our staff is contacting clinics to talk about online filing.
Benefits for workers
- Faster claim determinations.
- Benefits paid more quickly on allowed claims.
- Medical tests authorized more rapidly.
- Pharmacists can fill second prescriptions.
Benefits for health-care providers
- The new online accident report is easy to use.
- Immediate confirmation of filing
- More space to provide medical information
- Faster authorization for treatment and prescription refills
- Reduces mistakes common on the paper form
- You can bill an additional $10 for online filing (code 1040M).
- Faster access to the claim at www.ClaimInfo.Lni.wa.gov
Health care providers can use FileFast in several ways
- If a worker comes to their medical appointment with a copy of an accident report completed online, you will complete only the medical section of the report, either online or on paper.
- Providers can key both the worker and provider parts into FileFast – in addition to getting instant confirmation that the claim is filed, you will speed up benefits.
- Even if your office isn't ready to file online, educate your L&I patients that they can speed up their claims by filing online before or after their appointment.
Questions?
- Mary Shatto, FileFast unit manager, at Mary.Shatto@Lni.wa.gov or 360-902-4663.
- FileFast Unit at FileFast@Lni.wa.gov, 360-902-4909 or 1-877-561-3453.
Related materials
Work with L&I to hold down claim costs
- L&I's new system for filing claims online is available to workers employed by State Fund employers. Workers without computer access or who need an interpreter can file by phone instead.
- Health-care providers on State Fund claims can also file online.
- Employers statewide can already file online atwww.EmployerROA.Lni.wa.gov
Benefits for employers if their workers file online or by phone
- Faster claims, which can reduce costs.
- More facts collected up front to help determine if the injury is work-related.
- Early access to the claim file to assist with light- or modified-duty return to work.
- Claims that could be the most costly are highlighted so that L&I quickly can offer special services to help with return to work.
How you can promote File Fast with your workers
- Tell your workers about filing online or by phone.
- Display educational materials at job sites and hand out wallet cards reminding workers how to file.
- Offer a computer in the workplace for workers to file online or, if it's not feasible to file at work, encourage workers to file at home.
How injured workers can use FileFast
- Complete the online accident report at www.FileFast.wa.gov from anywhere with internet access. No internet access or need an interpreter? They can file by phone instead.
- Print a copy of the completed report for the health care provider.
- Find out what happens next about their claim and getting back to work.
- Stay connected to the employer, health-care provider, and L&I.
Questions?
- Mary Shatto, FileFast program manager, Mary.Shatto@Lni.wa.gov or
360-902-4663 - FileFast Unit at FileFast@Lni.wa.gov, 360-902-4909, or 1-877-561-3453.
Related information
Tools to help promote FileFast
FileFast materials tell workers about the benefits of filing their claims online or by phone, and remind them of the importance of staying in contact with their employer and L&I.
Who should use educational materials?
- Health-care providers
- State Fund employers
- Industry, trade, or labor associations
What free educational materials are available?
You can order materials from the L&I warehouse, or download and print them yourself.
- FileFast poster
- FileFast postcard handout for workers
- Wallet card for workers.
- “FileFast: New Claim-Filing Options Now Available,” a fact sheet available for download only.
Questions about educational materials?
- FileFast Unit at FileFast@Lni.wa.gov, 360-902-4909, or 1-877-561-3453.
