Changes to L&I’s Report of Accident

L&I recently mailed copies of a revised Report of Accident (ROA). We’ve made changes to the ROA to speed up claim processing. Here’s what’s changed.

We’ve highlighted interpretation services

When you treat a worker who prefers to communicate in a language other than English, interpretation services are key to avoiding communication barriers and delays on the L&I claim. Because our state’s workforce is increasingly diverse, it’s important for providers and workers to know how to access services.

  • There’s a new cover sheet on the ROA that explains to workers how and why they should complete the ROA and tells them about their right to free interpretation services. The cover sheet includes translations of this explanation in the 16 most frequently requested languages.
  • We’ve revised the provider instructions to highlight how you can quickly access an interpreter over the phone. Note that face-to-face interpreters and video interpretation services are also available. You can find more information about all of our interpreter services at www.Lni.wa.gov/Interpreters.
  • Detailed instructions to help workers complete the ROA are currently available in Spanish and will soon be available in all 16 languages at www.Lni.wa.gov/ROA. Once you know what language a worker needs, you can quickly print out the right set of instructions.

Two other changes to help reduce delay

  • We added a new signature block for workers (Box 43). This authorizes L&I to get employment records from the Department of Employment Security.  If we need to establish wages for the worker, this allows us to get the information earlier in the claim. The information remains secure and confidential.
  • We added an “optional patient ID, if available” box to the provider portion of the ROA - at your request. You told us this makes it easier for you to cross reference the L&I claim number with your own patient ID number.

Remember

  • Recycle your copies of the old ROA.
  • You can order more copies of the ROA or the Spanish-language instructions for injured workers at www.Lni.wa.gov/OrderROA.
  • You can’t copy the ROA because each copy carries a unique claim number.

Thank you for treating injured workers.

 

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