Vocational performance assessment system

Alphabetical list of potential indicators for a profile

Audit results

These audits are conducted by L&I vocational specialists who review vocational reports and determine if they meet legal requirements.

Complaints

Complaints submitted to L&I about vocational work. Every complaint filed is evaluated by L&I vocational specialists.

Cost of services

Show billing patterns of vocational providers.

Credentials

Credentials from a professional vocational association (such as CRC, CDMS, etc).

Customer surveys

Obtain specific feedback from people who have worked with a vocational provider.

Dispute results

If there is a dispute, L&I vocational specialists review the vocational work and determine if it can be upheld.

Duration of referrals

Show patterns of how long it takes to complete referrals (from receipt of a referral to a final recommendation from the provider).

Educational degrees

Educational degrees attained by a vocational provider.

Eligible recommendations approved

The measurement would be limited to referrals reviewed by an L&I vocational specialist in the Assessment (AWA) phase.

Fee caps exceeded

Show patterns of billing where vocational provider exceeds the maximum allowable amount.

Location

Location where vocational counselor has their home office.

Phone number

Phone number where a vocational provider can be easily reached.

Return to work in Early Intervention

Measurement would be limited to referrals during the Early Intervention phase.

Specialized knowledge, skills, or abilities

Specialized knowledge, skills, or abilities of a vocational counselor (such as language certification, experience with an industry, etc).

Timeliness of monthly progress reports

Vocational providers are required to submit a progress report every 30 days.

Training plans successfully completed

Measurement would be limited to referrals in the Plan Implementation phase.

Training plans approved

Measurement would be limited to referrals reviewed by an L&I vocational specialist in the Plan Development phase.

Years of experience

Years of experience in Washington state workers' compensation system.