Phase 2 Performance Indicators

The department is moving forward with the following six proposed indicators for Phase 2 of the new vocational performance assessment system. The intent is to provide a small set of valid indicators of the quality and effectiveness of vocational providers in the State Fund. This new vocational assessment system is designed to recognize, attract and retain vocational counselors who consistently deliver high quality and effective services for injured workers and employers. Prior to implementation, this set of six proposed indicators will undergo an independent review to ensure that the process and methods for collecting and displaying them are based on sound statistical methodology.

Training plans approved the first time

In a Plan Development referral (PD), training plans submitted by a vocational provider (VRC) are reviewed by an L&I Vocational Specialist (VSS) and either approved, denied or sent back to the VRC for additional work. This indicator would compare plans submitted (PLN1 outcome code) to plans approved the first time (PLN2 outcome code). This indicator is expected to:

  • Reflect VRC ability to thoroughly address relevant complexities and follow regulations.
  • Increase quality assurance by VRCs and firms prior to submitting work to the department.
  • Reduce the staff time spent on reviewing plans for a second time.
  • Reduce delays in processing submitted plans.
  • Save money because of reduced delays.
  • Provide more relevant training plans and improve return to work.

Eligible recommendations approved the first time

In an Assessment referral (AWA), VRCs may recommend that an injured worker is eligible and likely to benefit from retraining (SAS3 code). These recommendations are reviewed by a department VSS and either approved, denied or sent back to the VRC for additional work. This indicator would compare recommendations by VRCs for workers eligibility (SAS3 code) to those approved the first time and closed (SAS3 code). This indicator would not compare all recommendations made by VRCs in AWA referrals but would be limited to recommendations where the worker is eligible for retraining. This indicator is expected to:

  • Reflect VRC ability to thoroughly address relevant complexities and follow regulations.
  • Increase quality assurance by VRCs and firms prior to submitting work to the department.
  • Reduce staff time spent on reviewing eligibility for a second time.
  • Avoid delays and improve return to work.
  • Save money when plans are approved without delays.

Timeliness of progress reports

For all vocational referrals, VRCs are required to submit monthly progress reports describing progress made, current or potential issues and action plans. This indicator is expected to:

  • Reflect VRC ability to actively manage the referral and follow regulations.
  • Reduce delays in return to work.
  • Save money because more referrals are moving forward.

Results of vocational disputes

If an injured worker or employer submits a formal dispute about a vocational determination, VSS’s in the Vocational Dispute Resolution Office (VDRO) review the claim and the vocational work to ensure they meet department expectations. This indicator would be limited to VDRO results about how well the VRC addressed and documented their recommendation based on relevant issues known at the time of submission. This indicator is expected to:

  • Reflect VRC ability to consider all relevant factors, include all relevant documentation to support their recommendations and follow statute, rule and policy.
  • Reduce the number of disputes submitted due to poor vocational work.
  • Reduce expenses and delays associated with a decision to overturn due to poor vocational work.
  • Move claim more quickly to resolution and return to work.

Complaint findings

If a formal complaint is submitted about a VRC, VSS’s in the Private Sector Rehabilitation Services (PSRS) review the issues and audit the vocational work to ensure the VRC has met statute, rule and policy. This indicator is expected to:

  • Reflect VRC ability to consider all relevant factors, include all relevant documentation and follow statute, rule and policy.
  • Increase protection for injured workers and employers.

Percent useful outcomes

Closing codes for vocational referrals are designated as useful, not useful, or neutral. This indicator is expected to:

  • Reflect VRC ability to move a referral to a useful outcome so the claim can progress to the next appropriate step.
  • Reduce repeat referrals (such as 2 separate referrals for an Assessment) which will reduce delays in return to work and reduce costs associated with repeat referrals.

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