Medical Provider Contacts

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Join the Medical Provider News email list ( to receive up-to-the-minute updates and changes to the Medical Aid Rules and Fee Schedules and a link to new Provider Bulletins as soon as they are posted.

Fee Schedule contact information
IF you have questions about … Contact
Claim status or claim related information
The Automated Claim Information Line should be your first stop. Have your provider account number ready when you call. You can obtain the following information:
  • Claim status.
  • Claim manager names and phone numbers.
  • Authorization and Utilization Review status.
  • Bill payment status.
  • Physical, occupational and massage therapy visit counts.
Monday - Friday
6 a.m. - 7 p.m. PST
Provider hotline

Provider hotline staff can authorize some medical services and answer your questions about:

  • Complex billing issues,
    • You must have first reviewed your L&I PDF Remittance Advice, and
    • Please have your remittance advice readily available.
  • The Medical Aid Rules and Fee Schedule, Washington Administrative Code (WAC) or Revised Code of Washington (RCW).
Monday - Friday
8 a.m. - 5 p.m. PST
Claim Manager
Contact the claim manager via secure messaging through the Claim and Account Center (CAC).
Preferred drug list or drug utilization review
Pharmacy hotline Monday - Friday
8 a.m. - 5 p.m. PST
Electronic billing
Provider Express Billing 360-902-6511 or
Diagnosis Coding (ICD-10)
Shalene Petrich
Coding Unit Supervisor
360-725-8001 or 360-902-6530
Provider Credentialing and Compliance  
Network Providers 360-902-5140 or
Delegate Providers Email:
Non-network Providers 360-902-5140 or
Provider Support and Outreach Representatives  

Tina Mottern
Gayleen Lies



Healthcare Treatment Guidelines & Information
Office of the Medical Director
Pattie Phillips
OMD Administrative Assistant
360-902-6298 or
Medical coverage decisions, device & technology assessments
Ian Zhao
Medical Program Specialist
360-902-5026 or
Medical treatment guidelines
Simone Javaher, RN, BSN, MPA
Clinical Health Policy Manager
360-902-4246 or
Medical utilization review
Nikki D'Urso, RN
UR Program Manager
360-902-5034 or
Independent Medical Examiners (IME)
Kristen Baldwin-Boe,
IME Program Manager
360-902-6815 or
Drug Policy
General questions about Drug Policy Jaymie Mai 360-902-6792 or
Medical Aid Rules and Fee Schedules
General questions about the Medical Aid Rules and Fee Schedules and Payment Policies Emily Stinson 360-902-5974 or
Find a Doctor
Find a Doctor for an injured worker Email: (don't include your claim number) or call 1‑800‑LISTENS (1‑800‑547‑8367)
Interpreter Services
Megan Lemon

360-902-5161 or

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