Medical Provider Contacts

Get Medical Provider News updates by email

Join the Medical Provider News listserv to receive up-to-the-minute updates and changes to the Medical Aid Rules and Fee Schedules and a link to new Provider Bulletins as soon as they are posted. You can also change the email address you use for this listserv.

Fee Schedule contact information
IF you have questions about … Contact
Claim status or claim related information
The Interactive Voice Response Message System (IVR) should be your first stop. Have your provider account number ready when you call about:
  • The status of a claim.
  • Allowed/denied diagnosis & procedure codes.
  • The status of a bill.
  • Claim manager names & phone numbers.
Monday - Friday
6 a.m. - 7 p.m. PST
Provider hotline

Provider hotline staff will authorize many medical services and answer your questions about:

  • Bill payment or denial,
  • Provider bulletins and updates,
  • The Medical Aid Rules and Fee Schedule, and
  • Applicable sections of the Washington Administrative Code (WAC) or Revised Code of Washington (RCW).
Monday - Friday
8 a.m. - 5 p.m. PST
Claim Manager
Contact the claim manager via secure messaging through the Claim and Account Center (CAC).
Preferred drug list or drug utilization review
Pharmacy hotline Monday - Friday
8 a.m. - 5 p.m. PST
Electronic billing
Provider Express Billing 360-902-6511 or
Diagnosis Coding (ICD-10)
Shalene Petrich
Coding Unit Supervisor
360-725-8001 or 360-902-6530
Healthcare Treatment Guidelines & Information
Office of the Medical Director
Pattie Phillips
OMD Administrative Assistant
360-902-6298 or
Medical coverage decisions, device & technology assessments
Ian Zhao
Medical Program Specialist
360-902-5026 or
Medical treatment guidelines
Simone Javaher, ONC 360-902-4246 or
Medical treatment publications
Hal Stockbridge, MD, MPH
Associate Medical Director
360-902-5022 or
Medical utilization review
Nikki D'Urso, RN
UR Program Manager
360-902-5034 or
Independent Medical Examiners (IME)
Kristen Baldwin-Boe,
IME Program Manager
360-902-6815 or
Provider Review and Education 360-902-6818 or
Drug Policy
General questions about Drug Policy Jaymie Mai 360-902-6792 or
Medical Aid Rules and Fee Schedules
General questions about the Medical Aid Rules and Fee Schedules Emily Stinson 360-902-5974 or
Find a Doctor
Find a Doctor for an injured worker Email: (don't include your claim number) or call 1‑800‑LISTENS (1‑800‑547‑8367)
Interpreter Services
Cecilia Maskell

360-902-5161 or

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