Get My Paper Mail Online

Frequently Asked Questions

• Who can get paper mail online?
  Anyone who receives claims or account-related correspondence from L&I, including:

  • State Fund employers and their representatives (we're working on access for Self-Insured employers).
  • Injured workers and their representatives.
  • Vocational providers.
  • Attending physicians (we're working on access for non-attending providers).

  
  

  Note: Your online letters are also visible to users who are both registered through My L&I (also known as Secure Access Washington or SAW) and approved for access by an administrator to the account.

• Will I get my mail through the Claim & Account Center?
  • No, your mail will be delivered to a separate application called Secure Message Center, which you will see when signing into My L&I.
  • If you have access to the Claim & Account Center, claim-related and some employer-account related mail is archived there.
• Will I be able to respond to the mail online?

  Yes, we've merged your letters with a new service, Secure Message Center that provides two-way communication with a claim or account manager.

• What should I consider before opting to receive paper mail online?
  • Talk with your administrative staff about the time savings this would create for you.
  • Decide who in your organization will manage online access to your information (your administrator). This person grants access to your online correspondence.
  • Think about your internal processes, and how they may change by receving paper mail online.
• How often will I receive new mail?

  New mail is delivered weekdays at midnight. You will not receive mail on weekends or state holidays.

• How will I know when I have new mail?
  • We email the address listed in your My L&I profile when new mail is available. Be sure to keep your email address current.
  • We encourage you to check for new mail often, especially if you regularly receive it from L&I. Mail is considered legally "delivered" the same day it's available, even if you did not receive an email notification.
  • Avoid having email notifications get caught in your junk mail filters by adding Labor and Industries (lni.wa.gov) to your trusted list of recipients.
• How long will my mail be available?

  Mail can be accessed for up to 90 days from the "delivered" date. After 90 days, each mail item will be removed. If it's claim-related mail, it will be archived in your claim file and accessed from the Claim & Account Center.

• Which letters or documents are not eligible to be available online?

  Correspondence regarding safety inspections, permits, contractor compliance, wage complaints and most workers' comp insurance account information is currently not eligible for online delivery.

  Some correspondence is still required to be sent through the U.S. Postal Service. So in addition to online delivery, the following correspondence will continue to be sent via postal mail:

  • Any order stating that L&I has closed a claim.
  • Correspondence that, for any reason, requires special handling before it can be mailed, including:
    • Documents translated into a foreign language.
    • Worker Verification Forms.
    • Loss of Earning Power Forms.
    • Overpayment orders.
• Can I get other types of paper mail online from L&I?

  No. Currently, we can provide claim-related and some employer-account related mail. We're working to expand the service to other types of mail from L&I.