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eCorrespondence

Online claims mail: Fast, easy, secure and free!

See an example of eCorrespondence
See an example

Help us to improve your online communications with L&I

From online mail delivery to sending documents to L&I electronically, were exploring ways to help you reduce paper and complete your tasks any time of the day from any device.

Help improve online communications with L&I by taking this 7 minute survey.

Claims letters are legal documents that contain important information to help you manage workers’ comp claims. With eCorrespondence, you get claims letters right away instead of waiting for them to arrive in the mail — helping you meet deadlines and complete required actions.

Let eCorrespondence help you manage your claims mail:

  • Separate mail addressed to your business from courtesy copies (CCs).
  • Quickly identify the actions you need to take.
  • Receive an email when new letters arrive.
  • Sort by injured worker name or claim number.
  • Save mail up to 90 days before it’s archived.
  • Allow more than one person in your business to access correspondence.
  • Save time and the environment by reducing paper usage.

You’ll need to log in or create an online profile in My Secure L&I for secure access to your correspondence.


New! Enhancements to My Secure L&I.

Sign-up instructions for medical providers

Frequently Asked Questions

  • Who can get eCorrespondence?
    Anyone who receives claims-related correspondence from L&I, including:
    • Employers and their representatives (we're working on access for Self-Insured employers).
    • Injured workers and their representatives.
    • Vocational providers.
    • Attending physicians (we're working on access for non-attending providers).

    Note: Your electronic correspondence is also visible to users to whom you give online claim access.

  • Will I get my correspondence through the Claim & Account Center?
    • Your correspondence will be delivered in a new application called eCorrespondence, which you will see when signing into My Secure L&I.
    • If you have access to the Claim & Account Center, claim correspondence is also available there, along with all other documents in the claim file.
  • Will I be able to respond electronically in eCorrespondence?
    • No. This service simply replaces your paper mail delivery and is one-way communication only.
    • You can send a secure message using the Claim & Account Center.
  • What should I consider before signing up for eCorrespondence?
    • Talk with your administrative staff about the time savings eCorrespondence should create for you.
    • Decide who in your organization will manage online access to your information (your administrator). This person decides who can access your online correspondence.
    • Begin thinking about how your processes could change as a result of using eCorrespondence. For example, you can save the documents you receive in eCorrespondence to your computer for transfer to your own record-keeping system (if compatible).
  • How often will I receive eCorrespondence?

    When you have mail, it will arrive each night, Monday through Friday. You will not receive mail on weekends or state holidays.

  • How will I know when I have new eCorrespondence?
    • We email the address listed in your My Secure L&I profile when new correspondence is available. Be sure to keep your email address current.
    • We encourage you to check for new correspondence often, especially if you regularly receive L&I correspondence. Correspondence is considered legally "delivered" the same day it's available in eCorrespondence, even if you did not receive an email notification.
    • Avoid having email notifications get caught in your junk mail filters by adding Labor and Industries (lni.wa.gov) to your trusted list of recipients.
  • How long will my eCorrespondence be available?

    All correspondence automatically deletes on the 90th day. We will notify you by email 7 days before we delete it. Remember to save or print any correspondence you may need to keep.

  • Which documents are not eligible to be delivered using eCorrespondence?

    Correspondence regarding Workers' Comp insurance accounts, safety inspections, permits, contractor compliance, or wage complaints is currently not eligible for online delivery.

    In addition to online delivery, we will continue to send the following correspondence via postal mail:

    • Any order stating that L&I has closed a claim.
    • Correspondence that, for any reason, requires special handling before it can be mailed, including:
      • Documents translated into a foreign language.
      • Worker Verification Forms.
      • Loss of Earning Power Forms.
      • Overpayment orders.
  • Can I get other types of correspondence from L&I online?

    Currently, we can only provide claim-related documents in eCorrespondence. We're working to expand eCorrespondence to other types of mail from L&I.


Example screenshot of eCorrespondence

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