Claims letters are legal documents that contain important information to help you manage workers’ comp claims. With eCorrespondence, you get claims letters right away instead of waiting for them to arrive in the mail — helping you meet deadlines and complete required actions.
Let eCorrespondence help you manage your claims mail:
Separate mail addressed to your business from courtesy copies (CCs).
Quickly identify the actions you need to take.
Receive an email when new letters arrive.
Sort by injured worker name or claim number.
Save mail up to 90 days before it’s archived.
Allow more than one person in your business to access correspondence.
Save time and the environment by reducing paper usage.
You’ll need to log in or create an online profile in My Secure L&I for secure access to your correspondence.
Talk with your administrative staff about the time savings eCorrespondence should create for you.
Decide who in your organization will manage online access to your information (your administrator). This person decides who can access your online correspondence.
Begin thinking about how your processes could change as a result of using eCorrespondence. For example, you can save the documents you receive in eCorrespondence to your computer for transfer to your own record-keeping system (if compatible).
We email the address listed in your My Secure L&I profile when new correspondence is available. Be sure to keep your email address current.
We encourage you to check for new correspondence often, especially if you regularly receive L&I correspondence. Correspondence is considered legally "delivered" the same day it's available in eCorrespondence, even if you did not receive an email notification.
Avoid having email notifications get caught in your junk mail filters by adding Labor and Industries (lni.wa.gov) to your trusted list of recipients.
It will be displayed in eCorrespondence for 90 days. After 90 days, correspondence will automatically be removed from eCorrespondence and archived in your claim file. We will notify you by email 7 days before it is removed. You may print or save any correspondence you need, and you can see the complete claim file in the Claim and Account Center (CAC).
Correspondence regarding Workers' Comp insurance accounts, safety inspections, permits, contractor compliance, or wage complaints is currently not eligible for online delivery.
In addition to online delivery, we will continue to send the following correspondence via postal mail:
Any order stating that L&I has closed a claim.
Correspondence that, for any reason, requires special handling before it can be mailed, including:
