Go paperless with eCorrespondence

Frequently Asked Questions

• What are the benefits of signing up for eCorrespondence?
  • Get correspondence right away instead of waiting for it to arrive in the mail.
  • eCorrespondence means no envelopes to open, no letters to sort, and nothing to shred - saving you time and resources!
  • Electronic mail is easier to sort. For example:
    • Easily separate mail sent to you as the original recipient and mail sent as a courtesy copy.
    • Quickly identify where action is required of you.
    • Sort by primary topic, for example "claim allowed."
    • Filter by injured worker last name or sort by claim ID.
  • View electronic correspondence for up to 90 days. After 90 days, the correspondence will still be part of the claim imaged documents, which are available in the Claim & Account Center (CAC).
  • More than one person in your business can access your correspondence.
• Who can get eCorrespondence?
  Anyone who receives claims-related correspondence from L&I, including:

  • Employers and their representatives (we're working on access for Self-Insured employers).
  • Injured workers and their representatives.
  • Vocational providers.
  • Attending physicians (we're working on access for non-attending providers).

  
  

  Note: Your electronic correspondence is also visible to users to whom you give online claim access.

• Will I get my correspondence through the Claim & Account Center?
  • Your correspondence will be delivered in a new application called eCorrespondence, which you will see when signing into My Secure L&I.
  • If you have access to the Claim & Account Center, claim correspondence is also available there, along with all other documents in the claim file.
• Will I be able to respond electronically in eCorrespondence?
  • No. This service simply replaces your paper mail delivery and is one-way communication only.
  • You can send a secure message using the Claim & Account Center.
• What should I consider before signing up for eCorrespondence?
  • Talk with your administrative staff about the time savings eCorrespondence should create for you.
  • Decide who in your organization will manage online access to your information (your administrator). This person decides who can access your online correspondence.
  • Begin thinking about how your processes could change as a result of using eCorrespondence. For example, you can save the documents you receive in eCorrespondence to your computer for transfer to your own record-keeping system (if compatible).
• How often will I receive eCorrespondence?

  When you have mail, it will arrive each night, Monday through Friday. You will not receive mail on weekends or state holidays.

• How will I know when I have new eCorrespondence?
  • We email the address listed in your My Secure L&I profile when new correspondence is available. Be sure to keep your email address current.
  • We encourage you to check for new correspondence often, especially if you regularly receive L&I correspondence. Correspondence is considered legally "delivered" the same day it's available in eCorrespondence, even if you did not receive an email notification.
  • Avoid having email notifications get caught in your junk mail filters by adding Labor and Industries (lni.wa.gov) to your trusted list of recipients.
• How long will my eCorrespondence be available?

  All correspondence automatically deletes on the 90th day. We will notify you by email 7 days before we delete it. Remember to save or print any correspondence you may need to keep.

• Which documents are not eligible to be delivered using eCorrespondence?

  Correspondence regarding Workers' Comp insurance accounts, safety inspections, permits, contractor compliance, or wage complaints is currently not eligible for online delivery.

  In addition to online delivery, we will continue to send the following correspondence via postal mail:

  • Any order stating that L&I has closed a claim.
  • Correspondence that, for any reason, requires special handling before it can be mailed, including:
    • Documents translated into a foreign language.
    • Worker Verification Forms.
    • Loss of Earning Power Forms.
    • Overpayment orders.
• Can I get other types of correspondence from L&I online?

  Currently, we can only provide claim-related documents in eCorrespondence. We're working to expand eCorrespondence to other types of mail from L&I.