L&I Surveys Underway in October and November

This fall, L&I is listening to workers and employers who have time-loss workers' compensation claims.

We want to improve how we communicate and respond to worker and employer needs. For example, previous surveys show that workers and employers are more satisfied when L&I makes an introductory phone call early in a claim, so we now emphasize those calls.

Pacific Market Research, an independent research firm based in Renton, Wash., will conduct the surveys during October and November. Workers and employers will be contacted by phone.

The surveys take about 10 minutes to complete. Participation is voluntary and you will not be identified.  

Thank you!

Questions? Please contact:
Ron Langley
L&I Customer Relationships Manager

Preguntas en Español?
Vicki da Mora

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