As staff of the Department of Labor & Industries Elevator Section we believe:

• Our customers have the right to be treated with courtesy and respect.
• Our customers have the right to timely service when seeking service in person and by phone.
• Our customers have the right to receive service from knowledgeable, competent and cooperative staff.
• Our customers have the right to complete, accurate, reliable information and feedback.
• Our customers have the right to consistent and fair application of codes, and rules.
• Our customers have the right to request second opinions and to formally appeal staff decisions.
• Our customers have the right to communicate their dissatisfaction about staff, Department policies, procedures or requirements.

We also believe:

• Our customers have the responsibility to treat staff with courtesy and respect.
• Our customers have the responsibility to represent their projects accurately and honestly.
• Our customers have the responsibility to submit accurate, complete, and code-compliant plans at the beginning of the approval process.
• Our customers have the responsibility to inform staff of plan changes or project modifications in a timely manner.
• Customers have the responsibility to obtain appropriate permits before they begin projects.
• Our customers have the responsibility to build their projects safely, according to approved plans and in compliance with codes and rules.
• Our customers have the responsibility to ask questions when they do not understand code requirements or staff communications.