L&I surveys underway in September and October

This fall, L&I is listening to medical providers and their staffs, and we're hearing from injured workers and employers who have time-loss workers' compensation claims.

For medical providers, we want to make it easier for you to work with us and create the best possible outcomes for injured workers and employers. In response to previous surveys, we've made several changes including dedicating 3 staff to help providers solve problems and resolve billing issues.

For injured workers and employers, we want to improve how we communicate and respond to your needs. For example, previous surveys show that workers and employers are more satisfied when L&I makes an introductory phone call early in a claim, so we now emphasize those calls.

Ipsos, an independent research firm, will conduct the surveys during September and October. Injured workers and employers will be contacted by phone, while medical providers and their staff will be contacted either by phone or with a letter inviting you to participate in an online survey.

The surveys take about 10 minutes to complete. Participation is voluntary and your answers will not be associated with your name or organization without your consent.

Thank you!

Medical Provider Questions Injured Worker or Employer Questions
Jim Kammerer
L&I Health Services Analysis
Email: Jim.Kammerer@Lni.wa.gov

See results of previous surveys.
Ron Langley
Customer Relationships Manager
Email: Ronald.Langley@Lni.wa.gov

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