L&I talks to injured workers and employers about their customer experience

L&I is listening to injured workers and employers who have current or recent workers compensation claims, with a goal of always improving our service.

During April and May, L&I has contracted with independent research firm Ipsos Reid to interview 800 injured workers and 600 employers about their experience with their L&I claims.

Ipsos Reid will randomly choose and interview workers and employers based on a list of all who had active claims in the past six months that included wage replacement benefits.

The survey typically takes about 10 minutes to complete. There is no obligation to take the survey but we would very much appreciate hearing your opinions!

L&I will not know the names of any worker or employer who participates in the survey; although you can ask that we contact you to solve an immediate problem. All results will be anonymous. Workers wont be asked to reveal any information about their medical conditions, and employers won't be asked to reveal any confidential information about company practices.

We're looking for your opinion about what we do. Thank you for your time!

Questions? Please contact:
Ron Langley
Customer Relationships Manager
Direct line: 360-902-4745
Email: Ronald.Langley@Lni.wa.gov

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