Secure online access

Check the status of a claim online using My L&I.

Contact the claim manager

By phone

If you need specific claim information or a copy of a claim, you can save time by calling:

• Automated Claim Information Line: 1-800-831-5227
• Provider Hotline: 1-800-848-0811

When calling a claim manager directly, please have the claim number available.

Some claim managers have voice mail. When leaving a message for the claim manager, please include all of the following:

• Your name
• Phone number
• Claim number

By email

Your local L&I service location has a customer service specialist (CSS) able to access much of the information you need.

If you need to get a message to your claim manager, the CSS may be able to send an email directly to the claim manager. After the claim manager receives your message, he/she will generally respond within 48 hours.

Provider Hotline secure email: PHL@lni.wa.gov