As staff of the Department of Labor & Industries Elevator Section, we believe our customers have the right to:

• Be treated with courtesy and respect.
• Timely service when seeking service in person and by phone.
• Receive service from knowledgeable, competent and cooperative staff.
• Complete, accurate, reliable information and feedback.
• Consistent and fair application of codes, and rules.
• Request second opinions and to formally appeal staff decisions.
• Communicate their dissatisfaction about staff, L&I policies, procedures or requirements.

We also believe our customers have the responsibility to:

• Treat staff with courtesy and respect.
• Represent their projects accurately and honestly.
• Submit accurate, complete, and code-compliant plans at the beginning of the approval process.
• Inform staff of plan changes or project modifications in a timely manner.
• Obtain appropriate permits before they begin projects.
• Build their projects safely, according to approved plans and in compliance with codes and rules.
• Ask questions when they do not understand code requirements or staff communications.